After reflecting and analyzing the consultation form idea, I had the opportunity to work as a receptionist at another massage parlor in the Baker Street area, which coincided with the shop undergoing structural changes. I shared the information I had gathered during my project with the owner, and we both agreed on the importance of informing customers that the shop does not offer sexual services. The owner decided to include this on the consultation form so that new customers could read and sign it as part of an agreement between both parties, preventing any misunderstandings or incidents that might occur in the massage room.
Feedback:
From the customers’ perspective, I noticed a clear reaction, particularly from female customers. Most of them smiled after reading the information but didn’t say much. Only one out of ten customers that day reacted with excitement and laughed, saying, “You must get asked this a lot, right? Smart move to write it here, but I find it really funny.”
As for the male customers, especially those over the age of 35, many showed reluctance to sign or provide their details. These were mostly walk-ins. When I handed them the form, they tried to avoid signing it. I explained that it was just for safety purposes, and they didn’t have to give other details. Once they read the part about no sexual services, those who came in with that intention would come up with excuses and leave immediately after reading it. This clearly showed that the form was effective in filtering out inappropriate customers.
From a business perspective, it might reduce the number of customers, but in terms of safety and peace of mind, it has proven to be more than 90% effective.
